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FAQ 

Q's

1) What happens when I call Overlake Oil?

2) What about after hours emergencies?

3) Where do you deliver?

4) What is your delivery promise?

5) What added fees do you charge?

6) Do you sell off-road fuel?

7) Does Overlake Oil do fleet fueling?

8) Who can apply for a Pacific Pride card?

9) How do I set up an account?

10) What if I don’t know what I’m looking for? Is there someone who can help me decide?

 

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A's

1) What happens when I call Overlake Oil?

A live, knowledgeable person promptly answers the phone! At least during business hours - 7:00AM to 5:00PM, Monday through Friday. After hours, our voicemail system allows you to leave messages for specific people or in the general mailbox.

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2) What about after hours emergencies?

Overlake Oil maintains an after hours emergency number for certain situations:

• If you have lost a Pacific Pride card issued by Overlake Oil, call 1.866.660.9170.
• If you are a commercial or industrial customer who regularly buys lubricants from Overlake Oil and have a production threatening emergency, call 1.866.660.9170.
• To locate Pacific Pride fueling sites, call 1.800.929.9399 or click here.

For other situations, please call the office at 425.822.1776 or 1.800.722.7743 and leave a message on our voicemail system.

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3) Where do you deliver?

We try to accommodate any reasonable delivery requirement. If our normal delivery areas don’t meet your needs, ask us!
For bulk fuels, we deliver from south Snohomish County to south King County. Note that home heating oil deliveries are limited to the Eastside communities of Bellevue, Bothell, Kirkland, Redmond, and Woodinville.
For lubricants and chemicals our normal range includes King, Pierce, Snohomish and parts of Skagit County. We also deliver to Kitsap and Thurston Counties, and farther, depending on the quantity and urgency of the order.

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4) What is your delivery promise?

For products in our comprehensive regular inventory, we will deliver on the next business day from receipt of your order. Our delivery minimums are 50 gallons for packaged products, 100 gallons for bulk lubricants, and 150 gallons for bulk fuels.

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5) What added fees do you charge?

Unlike our competitors, we don’t load you up with add-on fees – drum deposits or reconditioning fees, hazardous materials fees, fuel surcharges, etc. The price we quote is the price you pay. The only exceptions are freight charges for deliveries outside our normal delivery areas or for orders below our minimum delivery requirements, and any required taxes.

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6) Do you sell off-road fuel?

Yes. We have red dyed off road diesel fuel available through Pacific Pride at our Kirkland location and a limited number of other sites. For large construction service trucks or tank trucks, we have a loading rack in Kirkland, and we make deliveries to bulk storage tanks. We do not fuel equipment on job sites that don’t have bulk storage.

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7) Does Overlake Oil do fleet fueling?

No. Fleet fueling or wet hosing is a common name for onsite fueling of licensed road-going vehicles. While it may save some time, the practice completely bypasses the safety and environmental controls at regular fueling stations.

Gasoline fleet fueling is against the law and expressly forbidden. Overlake Oil does not do diesel fleet fueling because it is illegal without a permit issued by the local fire marshal. Additionally the practice is environmentally irresponsible and is banned by some local cities. Most local fire marshals will not issue fleet fueling permits because of safety and environmental concerns.

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8) Who can apply for a Pacific Pride card?

Pacific Pride is not a retail fueling solution. As the Cardlock Commercial Fueling Network, Pacific Pride is intended for business customers who purchase a minimum of 200 gallons per month of fuel to operate their commercial vehicles.

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9) How do I set up an account?

Go to our Apply page. Print out, complete and return the appropriate application, depending on whether or not you want Pacific Pride fueling cards, and return it to us.

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10) What if I don’t know what I’m looking for?

Is there someone who can help me decide?You have come to the right place! At Overlake Oil we have experts in cardlock commercial fueling, commercial and industrial lubrication, fluid handling and most other related areas. If you have an idea of what you are trying to accomplish, our experts can help you work out the details and products you need for success.

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